First off, I want to thank you for being a part of our community and spending your Saturday with us for our 3rd Annual Holiday Performance, Candyland Christmas. Your patience during our technical issues on Saturday, December 15 was greatly appreciated, and our dancers were professional and patient as well.
I am proud of how hard our dancers worked in the weeks leading up to our show and the joy of them being on stage is hard to top! I hope you enjoyed watching them perform as much as I did. To be a part of the growth of your children and help them achieve something as big as performing on a stage in front of 300+ people is incredible! I understand how special these performances are, how individual each experience is and how important being able to remember those wonderful moments are. Events like these cannot be replicated.
I am sorry we failed you during this holiday performance, as our video files are corrupted.
We did not accurately predict the possibilities of the technical challenges we faced during the performance. We truly believed the issue had been fixed during the delay of the performance. There was a larger issue during the first part of the show, which resulted in files being destroyed.
Because of our mistake, we are unable to offer video files for the 2018 holiday show, Candyland Christmas. I understand how frustrating and infuriating this can be. This is not our usual standard for shows and service.
Kyle and I are very sorry.
Dynamite Dance Center will be implementing a new backup system and extra camera set up for future performances to prevent this terrible mistake from happening again. We will be releasing a highlight reel of the salvaged files of this past performance, but are unable to produce individual routines. Your free HD videos included in your experience will be top-notch from here on out.
Again, we are so sorry for this mistake and outcome of the 2018 holiday performance videos. We look forward to providing a much better experience at the 2019 SHOWTIME, "Welcome to Rydell". Thank You, Jacqueline Stine Owner/Director, Dynamite Dance Center